AOA and Which? Awards for London Southend Airport

Bernie Baldwin

For the fourth time in five years, London Southend Airport (LSA) has been named ‘Best Airport in the UK (with under 3 million passengers per year)’ at the Airport Operators Association (AOA) Annual Awards. The honour came after LSA was named ‘Best Airport in London’ by Which? for the sixth year in a row.

For the fourth time in five years, London Southend Airport (LSA) has been named ‘Best Airport in the UK (with under 3 million passengers per year)’ at the Airport Operators Association (AOA) Annual Awards. The honour came after LSA was named ‘Best Airport in London’ by Which? for the sixth year in a row.

The AOA award was decided by a survey of airline members of both the Board of Airline Representatives in the UK (BAR UK) and the British Air Transport Association (BATA).

“To win ‘Best Airport in Britain’ is a down to the hard work the team put in,” says Glyn Jones, the airport’s CEO. “As the UK’s fastest-growing airport, we’re more accessible than ever, operating up to six trains an hour into London, including new early and late services, and car parks next to the terminal. We are easy to use, with short walking distances and queues compared to other London Airports. Passengers can move from plane to train in 15 minutes. We also offer leading customer service and a network of over 40 routes.

“LSA’s score of 79% in the Which? Airport Passenger Survey placed us second in the UK, behind Doncaster Sheffield with 86%. This adds to our trophy shelf having been named the Best Airport in the UK by Which? for seven years.”

Top scoring areas were lack of queues at passport control and checkin desks, for which it scored the maximum five stars. It was also rated highly for its staff and toilet facilities.

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